Company: TCS
Role: Generative AI Developer
Project: TCS Interactive
About Project:
This is an AI-powered enterprise chatbot platform integrated within Ultimatix Gigs that enables employees to perform end-to-end HR and internal operations through natural language interactions. The system functions as a centralized intelligent assistant capable of executing actions such as leave applications, timesheet submissions, HR policy retrieval, and fetching project allocation details. It was built using Agentic AI architecture featuring multi-agent orchestration (A2A, MCP, or CrewAI), paired with a Retrieval-Augmented Generation (RAG) pipeline to fetch real-time enterprise knowledge from internal systems and APIs.
Key Technical Works:
- Designed and implemented an Agentic AI-based enterprise chatbot ecosystem to automate HR and IT service workflows inside Ultimatix.
- Built RAG pipelines to connect enterprise knowledge sources such as HR policies, employee data, project databases, and internal documentation.
- Developed AI Agents using LangChain and LangGraph-style orchestration to execute multi-step actions like leave approval requests, timesheet submission, and policy retrieval.
- Integrated the chatbot with enterprise APIs and backend services for real-time actions, including the leave management system and employee directory.
- Implemented LLM-based intent classification, function calling, and tool selection mechanisms to map user queries to the correct business actions.
- Designed secure authentication and role-based access control (RBAC) to ensure employee-specific data access.
- Optimized response accuracy using vector databases and semantic search techniques for the fast retrieval of internal knowledge.
- Deployed the solution on cloud-native infrastructure using Azure and AWS services with containerized microservices via Docker and Kubernetes/AKS.
- Implemented monitoring, logging, and observability tools for enterprise-grade chatbot interactions.
- Improved overall employee productivity by reducing dependency on manual HR and IT support channels.
Skill Sets:
LangChain, LangGraph, CrewAI, MCP (Model Context Protocol), A2A (Agent-to-Agent), Function Calling, LLM Intent Classification, RAG pipelines, Semantic Search, Vector Databases, Python, FastAPI, REST APIs, Microservices, Microsoft Azure, AWS, Docker, Kubernetes (AKS/EKS), and RBAC.